Returns & Exchanges
At AuraFragrance, your satisfaction is our priority, which is why we offer a 30-day return window for unopened and unused beauty products. To maintain hygiene standards, all returned items must be in their original cellophane packaging and pristine condition.
Initiate Your Request
Log into your account or visit our Returns Portal with your order number and email address to start the process.
Secure Packaging
Carefully pack the fragrance in its original box and use protective cushioning to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our warehouse team inspects the item for authenticity and condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing